All cancellation requests have to be submitted by email to info@equinoxnightandday.com after terms of the agreement if no renewal is taking place.

All cancellation are processed within an hour if sent between 8 am and 5 pmĀ EST time after terms of the agreement.

All requests received after 5 pm EST will be processed the next day after terms of the agreement.

Requests have to be sent from the email you signed up with.

All requests sent from an email or mobile that is different will not be processed.

Your email is the only way we have to verify that you are the owner of the account.

No cancellation request will be accepted over the phone or any other way only after terms of the agreement.